Economic Conditions

We’re here to support you during these difficult economic conditions

If you are concerned or affected by the rising cost of living and increasing interest rates, we are here to support you. You can contact us via online banking (i-bank), telephone banking or by email to discuss your concerns or financial situation. For account specific enquiries, please send an i-mail within i-bank.

How to contact us
Please see below:

Online banking
The login page for i-bank is shown at the top right corner of the home page.
Please follow the instructions below for a quicker response to your queries:
• Use i-bank wherever possible to access your bank account
• Use i–mail rather than phone as we have a dedicated team managing i-mail messages
• Please send payment instructions via i-bank

If you have not created an i-bank login, please complete the i-bank application form which is saved within the Support pages for Personal, Business and Charity Current Accounts.

Telephone banking and email
Mortgages@reliancebankltd.com – contact this email address for personal residential mortgage-related enquiries.
To register with us call our Mortgage Team on either of the numbers below:
020 7398 5422
020 7398 5423

Businessaccounts@reliancebankltd.com – contact this email address to open a Business or Charity Current Account.

Customer.experience@reliancebankltd.com – Contact this email address for general enquiries or any aspect of your existing personal or business banking. Also contact this email address for queries relating to fraud and security or for payment enquiries. To speak to a representative call 020 7398 5400.

Commercial@reliancebankltd.com – contact this email address for general enquiries or if you have a question around a commercial loan, business or personal overdraft, loan servicing and repayment queries.

Our staff will take you through several security questions that we agreed with you when you opened your account.

Thank You for your patience
Our dedicated customer services team are here to help. Due to high demand, from time to time it may take us a little longer to answer your call.

We appreciate your patience and we are doing our very best to continue to support you, our customers, at this difficult time.