Money Worries

Are you having payment difficulties? If you are concerned about your finances or if your situation has recently changed, please get in touch with us. We’re here to help you!

The sooner you let us know, the quicker we can look to help and get you back on track. We understand that times are tough, and we’re ready to discuss your options.

How We Can Help You

If you’re facing difficulty making payments, don’t wait to reach out. We’re here to work with you and find the best solution. Here’s how you can get in touch with us:

Log in to your digital banking account and send us a secured message about your situation. If you haven’t set up your digital banking account yet, get in touch with us to get started.
Log in
Telephone support
Speak directly with a member of our customer experience team on 020 7398 5400. Our staff will take you through several security questions that we agreed with you when you opened your account.
Call us
Email Support
Send us an email and one of our representatives will reach out to discuss your circumstances.
  • For personal savings and business & charity current account queries, email customer.experience@reliancebankltd.com.
  • For personal residential mortgage queries, email Mortgages@reliancebankltd.com.
  • For commercial loan, business or personal overdraft, loan servicing and repayment queries, email Commercial@reliancebankltd.com.
Send an email

Free Independent Money Advice

You can get impartial, free advice to help you deal with your money worries from many independent organisations.

Money helper

Money Helper

Money Helper is a government backed service that provides free, impartial debt advice and money guidance to people across the UK. They offer support online, by phone, or face to face. You can use their free debt advice locator tool to get support.
citizens advice

Citizens Advice

Citizens Advice provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Check your local phone book or Yellow Pages for your nearest Citizens Advice.
Payplan

PayPlan, Live Again

PayPlan offers free and confidential money advice that can help you to take back control of your finances. They offer advice by phone, email and live chat making it quick and easy to access the advice you need.
National debtline

National Debtline

National Debtline gives free debt advice by phone and online to people across the UK.
Stepchange

StepChange Debt Charity

StepChange Debt Charity is a registered charity that offers free, confidential advice and support to anyone who is worried about debt. Their free counselling and debt advice can help you get back in control of your money and move forward with your life.
 
The Salvation Army

We are proud to be the bank of The Salvation Army International. Find out more about our shared history.

We are proud to be the bank of The Salvation Army International. Find out more about our shared history.

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