Mortgage payment holiday during Covid-19
We have helped several mortgage customers struggling with their mortgage because of COVID-19 by providing them with a mortgage payment holiday. We have looked to assist affected customers on an individual, case by case basis.
See an example of how we helped one customer below:
“Thank you so much for sorting this out Gareth! This is a huge weight off my mind now, can’t tell you how grateful I am.”
Mrs M from Leicester is a self-employed dentist and has had to stop working due to COVID-19.
A payment holiday may not be right for everyone and is subject to approval. If you do take out a payment holiday in the end we’ll recalculate your monthly payments and the amount you will owe will go up. That’s because we will add interest to your mortgage while you take a break.
We are asking all affected customers to contact the mortgages department via email on firstname.lastname@example.org